Abstract

Student registered nurses face barriers to successful completion of a bachelor's of science degree program when faced with memories of incivility within their basic nursing program and their current experiences of incivility and ageism in the classroom, as well as in the workplace. This incivility, along with generational differences, adds to the growing concerns of nurses' intent to quit their employers or the profession, which adds to the current and future nursing shortage. The incorporation of multigenerational education for nurses could enhance generational awareness including ageism, communication skills, conflict resolution, coaching, and mentoring to guide employed RNs and nursing students to produce positive, cohesive working relationships in the workplace. This research study used a quantitative correlational survey design to survey registered nurses enrolled in an online RN to BS nursing program. Three instruments were used to gather data for analysis: Cortina, Kabat-Farr, Leskinen, Huerta, and Magley's, Workplace Incivility Scale; Palmore's Ageism Survey; and Kelloway, Gottlieb, and Barham's, Turnover Intention Scale. A demographic questionnaire was also incorporated into the survey to obtain relevant demographics including gender, approximate age, employment status, shift work, years of nursing experience, leadership role, work setting, race, ethnicity, and state of residence.

Description

This dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 3603525; ProQuest document ID: 1469609846. The author still retains copyright.

Author Details

Kimberly A. Balko, PhD, MS, BS, RN, Graduate Certificate in Leadership

Sigma Membership

Tau Kappa at-Large

Type

Dissertation

Format Type

Text-based Document

Study Design/Type

Descriptive/Correlational

Research Approach

Quantitative Research

Keywords:

Generational Differences, Nursing Education, Intent to Quit, Incivility

Advisor

Valerie Coxon

Second Advisor

Deborah S. Adelman

Third Advisor

Bridget Nettleton

Degree

PhD

Degree Grantor

Capella University

Degree Year

2013

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

None: Degree-based Submission

Acquisition

Proxy-submission

Date of Issue

2024-09-26

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