Abstract
Good listening is fundamental to effective nursing practice, critical to a healthcare professional's competence, and essential for patient satisfaction and experience. Because nurse listening has been linked to an enhanced patient experience and improved patient outcomes, it has been considered important enough that the U.S. Centers for Medicare or Medicaid Services have solicited patient perception as part of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey (CMS, n.d.). However, little can be found in the literature that describes which nursing behaviors are perceived by patients as listening behaviors. Via face-to-face interviews, this study sought to discover, describe, and interpret the perceptions of recently hospitalized adult patients on their nurses' listening behaviors in an acute care setting, and to identify which behaviors caused them to believe listening had occurred. Perceptions of the reverse experience (the experience of not being listened to and its associated behaviors) was also elicited, as were related outcomes for both. This qualitative study used as a framework King's Theory of Goal Attainment (KTGA), a middle range theory that is grounded on the transaction processes of mutual goal setting between patient and nurse in achieving positive patient outcomes. The theory focuses on perception, stresses the need for listening, and elucidates the interaction of humans with their environment, of which the nurse is an integral part. Interpretive phenomenological analysis, or IPA, is an approach to qualitative, experiential, and psychological research, having been informed by concepts and debates from phenomenology, hermeneutics, and idiography.
Sigma Membership
Gamma Tau at-Large
Type
Dissertation
Format Type
Text-based Document
Study Design/Type
Phenomenology
Research Approach
Qualitative Research
Keywords:
Nurse Listening Behaviors, Patient Experience, Bedside Care
Advisor
Vivien Dee
Degree
PhD
Degree Grantor
Azusa Pacific University
Degree Year
2019
Recommended Citation
Loos, Nancy E., "Adult patient perceptions of nurse listening behaviors in an acute care setting" (2019). Dissertations. 301.
https://www.sigmarepository.org/dissertations/301
Rights Holder
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Review Type
None: Degree-based Submission
Acquisition
Proxy-submission
Date of Issue
2019-08-12
Full Text of Presentation
wf_yes
Description
This dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 13805585; ProQuest document ID: 2198076597. The author still retains copyright.