[Excerpt from] Core Competencies of Civility in Nursing & Healthcare

Other Titles

Chapter 5: Honing Communication Skills and Conflict Competence

Abstract

This item record pertains to an excerpt from Core Competencies of Civility in Nursing & Healthcare, which is provided free of charge by the publisher.

About this book:

Incivility and other workplace aggressions have a significant impact on the lives of healthcare professionals, faculty, and students, as well as the patients and families in their care. Incivility in academic and practice environments can provoke uncertainty and self-doubt, weaken self-confidence, and cause detrimental and lasting effects on individuals, teams, and organizations. These behaviors can fracture relationships and result in life-threatening mistakes, preventable complications, harm, or even the death of a patient.

In Core Competencies of Civility in Nursing & Healthcare, Cynthia Clark—a nurse-leader dedicated to organizational change and an unwavering advocate for civility and dignity for all—provides an abundance of practical solutions to create and sustain communities of civility, diversity, inclusion, and respect in academic and healthcare environments. Using a wealth of evidence-based interventions, hands-on tools, and scholarly resources, this book expands current thinking on the topic of civility to create and support healthy, productive work and learning environments for the benefit of all.

Files

Description

This item record contains the following document files:

• Chapter 5 (main file),
• Facilitator Guide,
• Learner Activities Workbook,
• Pathway for Fostering Organizational Civility handout, and
• Author Bio

Original Publication Date: 2022

Notes

To request a review copy for course adoption, order additional books, buy in bulk, or purchase for corporate use, contact Sigma Marketplace at 888.654.4968 (US/Canada toll-free), +1.317.687.2256 (International), or solutions@sigmamarketplace.org.

To request author information, or for speaker or other media requests, contact Sigma Marketing at 888.634.7575 (US/Canada toll-free) or +1.317.634.8171 (International).

Authors

Cynthia ClarkFollow

Author Details

Cynthia Clark, PhD, RN, ANEF, FAAN, is founder of Civility Matters and Professor Emeritus at Boise State University. She is an international leader in fostering civility and healthy work environments around the globe, and her groundbreaking work on fostering civility has brought national and international attention to the controversial issues of incivility in academic and work environments.

Sigma Membership

Mu Gamma at-Large

Lead Author Affiliation

Boise State University, Boise, Idaho, USA

Type

Book Chapter

ISBN

9781646480258

Format Type

Text-based Document

Study Design/Type

Expert Opinion (nationally/internationally recognized)

Research Approach

N/A

Keywords:

Civility, Nursing, Conflict resolution, Self-care, Mentoring, Bullying, Healthy Work Environments, Occupational Psychology

City

Indianapolis, Indiana, USA

Recommended Citation

Clark, Cynthia, "[Excerpt from] Core Competencies of Civility in Nursing & Healthcare" (2021). Sigma Publications: Book Excerpts. 72.
https://www.sigmarepository.org/book_excerpts/72

Publisher

Sigma Theta Tau International

Version

Publisher's Version

Rights Holder

Copyright © 2025 by Sigma Theta Tau International Honor Society of Nursing - All rights reserved. This book is protected by copyright. No part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without written permission from the publisher. Any trademarks, service marks, design rights, or similar rights that are mentioned, used, or cited in this book are the property of their respective owners. Their use here does not imply that you may use them for a similar or any other purpose.

Review Type

None: Professionally Edited Material

Acquisition

Publisher-submission

Date of Issue

2021-11-05

Full Text of Presentation

wf_yes