Abstract

Background: Nurses need effective techniques to calmly manage and de-escalate tense situations. This study aimed to prepare nurses for real-world clinical scenarios and enhance their ability to peacefully resolve challenging patient interactions.

Methods: This qualitative study spanned five weeks and involved three clinical groups of psychiatric nurses with ASN. A three-step training process was used to teach 31 nursing students communication techniques focused on de-escalation.

Results: Data were gathered through surveys, and debriefing sessions were analyzed using qualitative content analysis.

Conclusion: The findings of this study show that de-escalation training can equip nurses with essential techniques to create a safer healthcare environment and improve nurse retention.

Author Details

Dr. Darlla Thompson, DNP, MPH, FNP-BC - Troy University Montgomery School of Nursing; Dr. Amanda Dunagan, PhD, RN, CNL, CNOR; Mrs. Rebekah Hays, MSN, RN; Mary Katherine Blackwell, BSN, RN

Sigma Membership

Iota Theta

Type

Poster

Format Type

Text-based Document

Study Design/Type

Quality Improvement

Research Approach

Quantitative Research

Keywords:

Crisis Intervention, Communication Types, Nursing Communication

Conference Name

National Nurse Practitioner Symposium

Conference Host

National Nurse Practitioner Symposium

Conference Location

Dillon, Colorado, USA

Conference Year

2025

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record. All permission requests should be directed accordingly and not to the Sigma Repository. All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

Abstract Review Only: Reviewed by Event Host

Acquisition

Self-submission

Date of Issue

2025-11-12

Click on the above link to access the poster.

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De-escalation Techniques for Nurses

Dillon, Colorado, USA

Background: Nurses need effective techniques to calmly manage and de-escalate tense situations. This study aimed to prepare nurses for real-world clinical scenarios and enhance their ability to peacefully resolve challenging patient interactions.

Methods: This qualitative study spanned five weeks and involved three clinical groups of psychiatric nurses with ASN. A three-step training process was used to teach 31 nursing students communication techniques focused on de-escalation.

Results: Data were gathered through surveys, and debriefing sessions were analyzed using qualitative content analysis.

Conclusion: The findings of this study show that de-escalation training can equip nurses with essential techniques to create a safer healthcare environment and improve nurse retention.